Frequently Asked Questions

I fully insure all of my vehicles, however there is up to $2500 in out of pocket expenses that may incur prior to insurance.  If you have insurance on your personal vehicle or utilized a credit card to book they may cover your rental car, but check with your agent and/ or credit card company to confirm.  Any and all incidents that occur during the rental vehicle during your rental are your responsibility regardless of fault.  Please visit the Turo help page for more information regarding damage claims.

I will send you the location I received from the prior renter.  We are human and mistakes do happen, if you drive down the lane and are unable to locate the vehicle, please call me at 517.442.8926 and I have a few options.  I will pull up a map of the most recently pinged location of the car (usually accurate) and I can send the car a signal to honk the horn and flash the lights.  If you are at a car that is the same make, model and color, but the license plate is different, that is not the right car.  This has happened and a guest tried to unlock the vehicle, assuming it did not work the guest continued to try unlocking and the actual vehicle locked them out of the system and had to wait half hour for the lock out to expire.

If you have a vehicle with a door keypad please contact me at 517.442.8926 for the unlock code.  If your vehicle is not equipped with a keypad or the code still does not unlock the vehicle then proceed to the guard shack or let your shuttle driver know you require lockout service.  Airlines will provide this service to get you into the vehicle where you will find the kay and reset the system for Turo Go controls to re-enable.  Technology is great, but is fallible and many factors can effect its usefulness.  A smartphone and the Turo Go app is required for my rentals as they are all remote.

There are several options, please call me to discuss  them in detail at 517.442.8926.  Depending on the length of your trip and how far you plan to drive you may be able to ignore the oil change light.  If you do need to get the oil changed during your trip due to duration or distance I have a fleet account near the airport that will cost you nothing.  Otherwise I can find an oil change service provider near your location and either cover the cost over the phone or reimburse you for the maintenance at the end of your trip.

In most cases, yes.  However I allow bookings within 2 hours of a trip ending.  This is not always the case, but if there is another trip immediately following the end if your trip I can only extend your trip by at most 1 hour.  Please use the Turo app to request a trip extension and I will approve it.  If you try to extend and Turo will not allow you to do so it is because another trip is within the same time frame of your extension. Please call me and I can provide details of the other trip and in some cases may have an additional vehicle that can be utilized depending on the situation.

• • Picking Up: If you are running late to pick up the vehicle, no problem at all.  The vehicle is located at airlines parking which is fully staffed 24 hours per day, everyday.  The car will be there waiting for you when you do arrive.  If your flight is delayed or canceled in excess of your rental than simply cancel your trip for a full refund up to 24 hours prior to your trip.  Any cancellation within 24 hours of your trip start time will incur a fee.  This is charged by Turo and I unfortunately cannot waive it.

  • Dropping Off:  Please contact me immediately at 517.442.8926 to discuss options as every situation is different.  I have several things I can do to ease the burden of a trip when plans get changed unexpectedly.  Many of these options are free of charged depending on the severity of your circumstance.